Aviya Mattress Setup
Mattress Unboxing and Setup Instructions
Mattress Setup Guide
Your New Aviya Has Arrived, What's Next?
First off, a BIG THANK YOU! We would like to thank you for purchasing an Aviya mattress. Our Team prides itself in providing the best customer experience and we’ve spent a lot of time designing a mattress that provides the best sleep possible. If there is anything we can do to better your experience, please don’t hesitate to contact us.
In the Box:
- Your New Mattress
- Set-Up and Unboxing Instructions
- Mattress Opener Tool (this is a cutting tool)
- Warranty and Care Instructions
Step 1
NOTE: Unboxing and assembly requires 2 people. If you’ve purchased the matching Aviya Foundation, please set this up first. See the additional flyer for Foundation assembly instructions.
Step 2
Move the box to where your new mattres will go.
Because we use high quality materials, you may be surprised by how heavy the box is. When moving it, we suggest that two people do the work. Position the box where your mattress will end up – either on the foundation, your bed frame, or the floor.
Step 3
Slide the mattress out of the box.
Lay the box on it’s side and lift it from the bottom to help the mattress slide out. Your mattress will be sealed inside within two layers of plastic, folded in half, and then rolled up.
Step 4
Cut the OUTER LAYER of plastic only with the provided cutting tool.
Remove it from the mattress. The mattress will still be sealed within a second layer of plastic. DO NOT cut both layers of plastic yet, or the mattress will begin to expand while rolled. Using the provided tool will protect your mattress surface from cuts.
Step 5
Unroll and unfold the mattress.
Position the mattress to the side of the bed and unroll it completely. Unfold the mattress. It should now be positioned squarely over your foundation or bed frame.
Step 6
CAREFULLY cut the remaining clear layer of
plastic and remove it from the mattress.
Again, use the provided tool to cut through the plastic and protect the mattress surface. The mattress will quickly fill to full size. WAIT 30 MINUTES before you lay on your new mattress. Within a few hours, your mattress will be fully expanded.
Additional Setup Q&A
Here's some of the most common questions we get during or after setup. Did we not answer your question? Check out more common questions in our Frequently Asked Questions Section >
Need more help? Chat with us, send us an email to helpdesk@aviyamattress.com OR give us a call at 1-844-327-7421. The fastest way to get a hold of an Aviya HelpDesk representative is to Chat us in the lower right hand corner of your screen. We look forward to helping you with your questions!
How long should I wait to use my mattress after unboxing?
While the mattress will raise to full size quickly, wait 30 minutes before you lay on it. Within a few hours, your mattress will be fully expanded.
What can I put my Aviya Mattress on?
We recommend you place your mattress on the Aviya Foundation. If you have not purchased the foundation, it will fit on almost any bed frame, foundation or box spring. Please make sure it will properly support the weight of the mattress, foundation and sleeper(s) on top. Make sure your bed is built to support at least 1,310 lbs. (the weight of an Aviya Sleep System + 2 sleepers weighing a total of 1,100 lbs.). If you have any questions about your current bed frame, foundation or box spring, get in touch with us.
Will it take time to adjust to my new mattress?
In short, yes. The support provided in the Aviya Mattress is unseen in other mattresses. If you have previously been sleeping in an older, sagging, or soft mattress, your body will need time to adjust to a different level of support. We offer a 100 night sleep trial. We do ask that you sleep on the mattress for at least 2 weeks before making a decision.
Do I need to flip or rotate it?
The resilient materials used in your mattress are designed to conform to your body’s individual contours. This is not a manufacturing defect. Turning your mattress will help equalize these impressions which form naturally on the mattress surface over time.
How do I clean the mattress?
To prevent damage, using an appropriate mattress protector is your best approach to keeping your mattress clean and stain free. If an area on the surface needs cleaned, use a spray upholstery cleaner and soft cloth to spot clean. First, test any cleaner in an inconspicuous place, in case it stains the fabric. You can also vacuum your mattress surface with a soft brush or plastic attachment. Do not soak the Aviya Mattress in water.
healthy materials
CertiPUR-US Certified Foams
We love sleep and the environment. At Aviya, we make every effort to use locally sourced, environmentally friendly components. For instance, our polyurethane foams are blended with soy to reduce the amount of petrochemicals used in the production process. Our foams are also CertiPur certified which means our mattresses are made without many potentially harmful materials like mercury, lead, formaldehyde, prohibited phthalates and volatile organic compounds. Healthier materials also reduce outgassing of chemicals into your sleep environment.
your best night's sleep is here
Why wait? Get sleeping better today!
Price starting at just $649. Ready to order? Let's get started!