Mattress Unboxing And Setup Instructions

Quick Start & Setup Guide To Help You Start Sleeping On Your Aviya!

How To Setup Your New Aviya Mattress

Your New Aviya Has Arrived, What's Next?

First off, a BIG THANK YOU! We would like to thank you for purchasing an Aviya mattress. Our Team prides itself in providing the best sleeping experience and we’ve spent a lot of time designing a mattress that provides the best sleep possible. If there is anything we can do to better your experience, please don’t hesitate to contact us.

Quick Setup Guide

Step 1

ATTENTION: Unboxing and assembly requires 2 people. If you’ve purchased the matching Aviya Foundation, please set this up first. See the additional flyer for Foundation assembly instructions.

Step 2

Move the box to where your new mattres will go. Because we use high quality materials, you may be surprised by how heavy the box is. When moving it, we suggest that two people do the work. Position the box where your mattress will end up – either on the foundation, your bed frame, or the floor.

Step 3

Slide the mattress out of the box.
Lay the box on it’s side and lift it from the bottom to help the mattress slide out. Your mattress will be sealed inside within two layers of plastic, folded in half, and then rolled up.

Step 4

Cut the OUTER LAYER of plastic only with the provided cutting tool. Remove it from the mattress. The mattress will still be sealed within a second layer of plastic. DO NOT cut both layers of plastic yet, or the mattress will begin to expand while rolled. Using the provided tool will protect your mattress surface from cuts.

Step 5

Unroll and unfold the mattress.
Position the mattress to the side of the bed and unroll it completely. Unfold the mattress. It should now be positioned squarely over your foundation or bed frame.

Step 6

CAREFULLY cut the remaining clear layer of plastic and remove it from the mattress. Again, use the provided tool to cut through the plastic and protect the mattress surface. The mattress will quickly fill to full size. WAIT 30 MINUTES before you lay on your new mattress. Within a few hours, your mattress will be fully expanded.

Aviya Mattress Tips & Tricks

A few other tips and tricks from our mattress experts:

Carry your mattress flat on its side — it's easier to handle and less likely to cause damage.

Cover your mattress with a quality protector to keep your mattress clean and fresh. It’s the best way to keep your mattress in good shape and ensure the warranty stays active! It’s a big help in protecting your mattress from stains, spills, and more.

Replace the box spring when purchasing a new mattress because old box springs lose strength and support. What appears to be a sag in your new mattress may result from a faulty or weakened box spring. A box spring that does not correctly support your new mattress may invalidate your mattress warranty.

Use a metal bed frame. For queen and king-sized bedding, a rigid center support is required.

Frequently Asked Questions

Got questions? We’ve got answers!

How long should I wait to use my mattress after unboxing?

While the mattress will raise to full size quickly, wait 30 minutes before you lay on it. Within a few hours, your mattress will be fully expanded.

What can I put my Aviya Mattress on?

We recommend you place your mattress on the Aviya Foundation. If you have not purchased the foundation, it will fit on almost any bed frame, foundation or box spring. Please make sure it will properly support the weight of the mattress, foundation and sleeper(s) on top. Make sure your bed is built to support at least 1,310 lbs. (the weight of an Aviya Sleep System + 2 sleepers weighing a total of 1,100 lbs.). If you have any questions about your current bed frame, foundation or box spring, get in touch with us.

Will it take time to adjust to my new mattress?

In short, yes. The support provided in the Aviya Mattress is unseen in other mattresses. If you have previously been sleeping in an older, sagging, or soft mattress, your body will need time to adjust to a different level of support. We offer a 100 night sleep trial. We do ask that you sleep on the mattress for at least 2 weeks before making a decision.

Do I need to rotate it?

The resilient materials used in your mattress are designed to conform to your body’s individual contours. This is not a manufacturing defect. Turning your mattress will help equalize these impressions which form naturally on the mattress surface over time.

How do I clean the mattress?

To prevent damage, using an appropriate mattress protector is your best approach to keeping your mattress clean and stain free. If an area on the surface needs cleaned, use a spray upholstery cleaner and soft cloth to spot clean. First, test any cleaner in an inconspicuous place, in case it stains the fabric. You can also vacuum your mattress surface with a soft brush or plastic attachment. Do not soak the Aviya Mattress in water.

3 Easy Steps to Rotate Your Mattress

How To Rotate Your Aviya Mattress: It's never been easier to care for your mattress, just follow these simple steps and continue enjoying long-lasting sleep.

Prepare To Rotate

It's best to have two people help with this process, so grab a family member, friend or neighbor and save your back the trouble!

Rotate Counter-Clockwise 1/2 Turn

Make sure the area near your bed is free of any decor, furniture or any other obstacles before starting the rotation. Once confirmed, Begin to rotate the mattress counter-clockwise 1/2 turn.