Industry Leading

Aviya Mattress Warranty

Our mattress is built for sag-less sleep, so if you have a problem let us know and we’ll make it right.

Our Guarantee

Rest assured with our 10 Year Warranty

Aviya’s warranty is non-prorated for the full 10 years. Meaning we’ll replace a whole mattress, not just part of one like other brands.

Your warranty covers manufacturing defects in your Aviya mattress or foundation. This warranty is limited to the consumer who originally purchased the product. The following items are covered under normal wear:

Mattress Warranty

  • Coils or wires that are loose, broken or protruding through the fabric
  • Sagging, only if the mattress has been continuously supported by matching foundation (or equivalent) and used with an appropriate frame and center support, or a minimum of 5 hardwood cross-slats with center support
  • Body impressions of 1” or greater on sleeping side of mattress

Foundation Warranty

  • Splits in the wood frame
  • Bent, loose or defective wood beams and/or center support rail
  • Sagging, but only when continuously supported with an appropriate frame and center support, or a minimum of 5 hardwood cross-slats and center support.


What will Aviya Do?

If your Aviya mattress or foundation fails due to manufacturing defect, Aviya will replace the defective item. Replacement of one piece does not at automatically result in the replacement of another piece.

How long is the warranty coverage period?

The Aviya warranty is for 10 years from the date of initial delivery. Replacement of the mattress or foundation does not extend this warranty period or begin a new limited warranty period. During this period, Aviya will replace the defective piece at no charge (except for transportation costs to and from our factory).

What is excluded under this warranty?

This warranty does not apply to items such as, but not limited to:

  • Normal body impressions of 1” or less on sleeping side of mattress
  • Comfort or Firmness preference
  • Product that is shipped outside of the continental U.S.
  • Product that is stained, burned, in an unsanitary condition, or otherwise abused

Product not maintained in accordance with the Care Instructions listed below:

Queen or King sized bedding that is used on a metal frame, bed base or rail system (headboard/footboard that does NOT have a rigid center support and at least 5 legs or 5 hardwood cross-slats)

THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, IN NO EVENT SHALL AVIYA BE RESPONSIBLE TO PAY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES. Some states do not allow limitations of implied warranties or the exclusion of incidental or consequential damages, so the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

IMPORTANT CARE INSTRUCTIONS

DO turn your mattress regularly using the turning instructions below. The resilient materials DO turn your mattress regularly using the turning instructions below. The resilient materials used in your mattress are designed to conform to your body’s individual contours. This is not a manufacturing defect. Turning your mattress will help equalize these impressions which form naturally on the mattress surface over time. DO carry your mattress flat on its side - it's easier to handle and less likely to cause damage. DO keep your bedding clean. Soiling or your mattress will invalidate your warranty. The use of a mattress pad is recommended. DO replace the box spring when purchasing a new mattress because old box springs lose their strength and support. What appears to be a sag in your new mattress may well be a result of a faulty or weakened box spring. A box spring that does not provide proper support to your new mattress may invalidate your mattress warranty. DO use a metal bed frame. For queen and king sized bedding, the use of a rigid center support is required. DON'T allow anyone to stand or jump on your mattress. It was not built to withstand that type of weight concentration. DON'T allow your mattress to get wet. Protect it from water, dry cleaning fluid, or other liquids. DON'T smoke in bed or place product near open flame. This mattress is manufactured, as required by law, to resist ignition from lighted cigarettes and open flame.

FAQ's

Here's some of the most common questions we get to help you find an anwer a bit quicker. Did we not answer your question? Check out more common questions in our Frequently Asked Questions Section >

Contact Us During Business Hours: Monday-Friday, 9am-4pm EST

Need help? Fill out our contact form below this message OR send us an email to helpdesk@aviyamattress.com OR give us a call at 1-844-327-7421. The fastest way to get a hold of an Aviya HelpDesk representative is to Chat us in the lower right hand corner of your screen. We look forward to helping you with your questions!

How do I track my order?

To track your order, simply locate your shipping confirmation email and click on the tracking number provided by FedEx. If you've set up an account on AviyaMattress.com, you can also login to access tracking information for your entire order. Please keep in mind that delivery may take longer during holidays and/or severe weather conditions.

Where's my order and when will it arrive?

If you received a shipping confrimation email, simply click on the tracking number provided by FedEx or you can copy and paste that tracking number into the FedEx Tracking Website > If you've set up an account on AviyaMattress.com, you can also login to access tracking information for your entire order. Please keep in mind that delivery may take longer during holidays and/or severe weather conditions.

How do I make a change to an existing order?

We ship orders fast, so you need to call into our HelpDesk as soon as possible. If the order hasn't shipped yet we can initiate the change order process to get you the desired product you intended to purchase. Please contact us at 1-844-327-7421 as soon as possible.

How do I start a Return or Exchange?

If you decide that your Aviya mattress isn't right for you within your trial period, we're happy to help troubleshoot or initiate the return process. Please contact us at 1-844-327-7421. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full once the mattress is picked up. Refunds will be credited back to your account within two weeks.

Do you have any questions?

We're here to help, give us a shout!

Send us a message and one of the Aviya Helpdesk representatives will return your email by the next business day.

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